Dr. Roach and Dr. Lubeck provide down-to-earth dental care for the whole family
Welcome to our friendly and modern dental offices in Roanoke, VA. Our dentists, Dr. Roach, and Dr. Lubeck work to establish a vital foundation of trust and information sharing with you so that you maintain good oral health. We want to ensure you have all the information you need to make informed choices about your teeth, smile, gums, and oral health overall. Please take a few minutes to read through the information below, so that you know what you can expect from us as your dental provider of choice, and you’ll understand more about what we need from you to make your visit more enjoyable.
Our goals are to provide each patient with exceptional dental care in a gentle, efficient, and pleasant manner and to strongly encourage prevention of future dental problems. We take the time to educate and inform patients so they are invested in their own oral health and can make informed decisions.
To fulfill this mission, we are committed to:
- Listening to those we are privileged to serve.
- Earning the trust and respect of patients, profession and community.
- Exceeding your expectations.
- Ensuring a creative, challenging and compassionate professional environment.
- Striving for continuous improvement at all levels.
What to Expect as A New Patient
During your first visit to our Roanoke, VA dental office, you’ll spend some time talking to our friendly and knowledgeable staff about how we can help you. One of our dentists will conduct a thorough examination of your teeth and mouth, and we’ll arrange for x-rays to have a baseline status of your teeth. This will also help us identify any issues that exist at that time. If you have any questions for the dentist, this will be a great time to ask!
Second and subsequent visits are about cleaning and treatment of any issues that have been uncovered through consultation, x-rays, and examination. We’ll also gather insurance and payment information from you at this time and ensure that your questions get answered about payment options, responsibilities, and guidelines for our dental office.
As a patient of our dental office, you’ll find that you are treated with kindness and respect and that you have ample time to talk to your dentist about issues that are of concern to you.
We work hard to provide quality dental care to those that need it most. We believe that financial concerns should not be the reason that patients don’t get the dental help they need to maintain good oral health. We know that not every patient has insurance and that not all insurance products cover all dental procedures, treatments, and interventions. As such, we are proud to offer our patients a number of options to help supplement insurance payments and to provide flexibility and convenience to our patients without dental insurance. Payments can be made by Visa, MasterCard, Discover, and Care Credit. If you have good credit but no dental insurance, we can help you arrange for financial options that will provide interest-free payments for up to 12 months.
Dental Insurance Options
We are pleased to accept the following insurance plans:
- Delta Dental
- Cigna – While are not an official Cigna provider, we do offer a 10% discount to Cigna insurance hodlers
We are happy to file your insurance claims for you immediately following your visit to our dental office in Roanoke, VA. Our Financial Coordinator will be happy to assist you with any questions you have about insurance. If you aren’t sure what your insurance policy covers, it’s best to contact your insurance carrier directly.
For more information or to make an appointment, please call us at (540) 774-1019. We look forward to serving you and your family for years to come.